I had a terrible experience with Bheema Jewellers at their Dubai Karama branch. I purchased a gold anklet weighing 20.10 grams after the salesperson, Mr. Selvin Abraham assured me it was strong and durable—perfect for daily wear. Trusting their word, I went ahead with the purchase.
First, the anklet broke within just a month. When I brought it back to the store, they admitted that their goldsmith had made a mistake by not connecting the chain properly. They "fixed" it in 15 minutes and returned it to me. I even asked them to check the anklet thoroughly to make sure it wouldn’t happen again.
Then, just 15 days later, it broke again! To make matters worse, I noticed that its weight had dropped from 20.10g to 19.94g. I was shocked and frustrated—not only was the product defective, but their handling of it was also questionable.
When I returned to the store, expecting a proper solution, I was given a very limited selection of replacement designs—nothing like my first visit, when they showed me multiple models and assured me of their quality. On top of that, they demanded I pay full VAT and making charges again for a replacement, even though the defect was clearly their fault! They also offered to repair it again, but after two breakages, I no longer trust their craftsmanship.
This entire experience has been frustrating and disappointing. If I had lost the anklet outside, I would have suffered a huge financial loss because of their poor-quality product. The lack of responsibility and proper customer service is shocking.
Rekha Ravindran
3 months ago
I had an amazing experience at Bhima Jewellers, Karama Centre! I visited to celebrate my anniversary, and not only did they offer great discounts, but they also surprised me with thoughtful gifts. The service was exceptional, and the designs were absolutely stunning. I highly recommend Bhima Jewellers for their quality, customer care, and beautiful collection. A truly memorable experience!
Jyothish Vijayan
2 weeks ago
I recently visited Bhima Jewellers in Al Karama, Dubai, and had a wonderful experience. The store has a great selection of traditional and contemporary jewellery, and everything is beautifully displayed. The staff was very courteous, knowledgeable, and helpful throughout my visit. They patiently showed me multiple designs and helped me make the right choice without any pressure. The quality of the jewellery is excellent, and the pricing felt fair for the craftsmanship and purity offered. I also appreciated their transparency regarding making charges and certifications. Overall, a highly satisfying shopping experience—will definitely return and recommend to others.
Anees Ani
a week ago
From many years am only buying gold from bhima jewellers. client satisfaction is one of their main priority so highly recommended.
sreejith is one of the best trustworthy person you can ask for. his experiences for years helps us to find the best gold designs we are looking for.
very professional and friendly guy.
Saju Mathew
2 weeks ago
I recently purchased gold from Bhima,and I had a great experience. I want to especially thank Sajith for the excellent service. He was very professional, patient, and knowledgeable. He helped me choose the right piece and made the process smooth and enjoyable. Highly recommended!
